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Business And The Power of Faith:
A Catalyst for Achieving Breakthrough Customer Satisfaction
A Cultural Transformation Retreat
The true measure of customer satisfaction is whether a
customer remains loyal - for life. The problem is that most customers don't
remain loyal. They stop buying products or services from your company. But why?
Unfortunately, most company surveys fail to pinpoint the problem because they
ask customers superficial questions, such as:
- Do you like our products/services?
- Will you buy our products/services again?
- Will you refer our products/services to a
friend?
However, the only question that you should be asking your
customers is whether they have FAITH in you, your people and your brand. By faith we mean having a comfort level that
the company is fully committed to the people it serves.
Business And The
Power of Faith is a cultural transformation retreat that will provide senior
management with a philosophy and powerful methodology to achieve breakthrough
customer satisfaction. It is based on faith, trust and guarantees that can
propel sustainable business growth through cultivating long-term familial
relationships.
The two-day retreat will look at how and why over FIVE
BILLION people around the world believe in a God without any empirical evidence
that He exists. Without elevator speeches, sales catalogs or product samples,
the great religions have captured and retained billions of loyal worshippers - customers for life. These practices are the
catalysts for business growth.
Business And The
Power of Faith will focus on five key principles that, once implemented,
will transform internal teams at every level into family members and advocates
for life. This faith-based philosophy will then radiate out to your customer
base and enable the company to create powerful life-long relationships.
The five key principles include:
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Customers and employees want to be treated like
family
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It's not the product that sells, it's the
provider
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People buy trust before they buy products
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A 100% guarantee is more than making the customer whole
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Customers flock to an offer they can't refuse
The Retreat will guide senior management and your
teams on leading a fundamental change in the way business is conducted, from an
emphasis on transactions to a total immersion in building relationships. In
creating the greatest competitive advantage that your company can unleash:
prompting customers to have FAITH in your business. Your people. Your products.
And your services.
True
change must begin with the
team's philosophy, its psychology, its recognition that customers are human
beings who want to have faith in your business. They want to believe that you
are truly committed to them. And that they have a familial relationship with
your company. They need to do more than
like your products and services; they need to believe in your brand.
By breeding an internal culture focused on
true customer satisfaction, your company will be unified in its strategy,
processes and execution at every level. The Business And The Power of Faith methodology will serve as the backbone to scalable and
exponential business growth.
Review the Retreat Agenda and Preparation
"I'd like to congratulate and thank you on your excellent speech in Berlin last week during our customer event ASCENT. ...a lot of people were wondering what this title meant. But you were fully right when you said so many people follow "any God" without ever having seen him... You perfectly showed this in the 5 topics you presented. End of the day when it comes to the relationship between us and a client - the basis is trust. Thanks again and Regards from Munich."
Rolf Unterberger
Siemens AG
Siemens IT Solutions and Services
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