The agenda for the two-day program is as follows:

Day One

9:00 am            Overview of the Faith-Based Process

9:30 am            Pillar 1: Customers Want to be Treated Like Family

10:30 am          Application to Yourself through 360-Degree Customer Loyalty & Cross Sell

11:30 am          15 Minute Break

11:45 am          Pillar 2: Customers Want More Than a 100% Guarantee

1:15 pm            Lunch

2:15 pm            Group Discussion: Closing Horror Stories

3:00 pm            Pillar 3: People Buy Trust Before They Buy Products

4:15 pm            15 Minute Break

4:30 pm            Group Discussion: Creating Customers For Life

5:30 pm            End of Day One

Day Two

9:00 am            15 Minute Recap of Day One

9:15 am            Pillar 4: It’s Not The Product That Sells, It's The Provider

10:00 am          Role Play Provider Techniques

11:15 am          15 Minute Break

11:30 am          Pillar 5: Customers Want an Offer they Can't Refuse

1:00 pm            Lunch

2:00 pm            Q&A, Group Discussion, Next Steps

3:00 pm            Session Ends

To prepare for The Retreat:

1. Read God Is A Salesman.
2. Review your company's current sales and customer service practices.    
3. Ask you managers and a cross-section of rank and file employees if your business is focused on transactions or relationships.
4. Ask a cross section of customers if the have faith in your business, your people and why.
5.  Envision how you would like to change your company to make it The Standard for customer service and satisfaction.